Shipping Policy
At LoofaLuxe, we take great care in preparing and shipping every order. Each item is thoughtfully packaged to arrive safely and beautifully.
Order Processing
- Orders are processed within 1–3 business days.
- Orders are not shipped on weekends or public holidays.
- You’ll receive a confirmation email with tracking once your order ships.
🇨🇦 Canada Shipping
We offer shipping across Canada.
- Orders under $40 CAD: Flat-rate shipping of $12.99 CAD.
- Orders of $40 CAD or more: FREE shipping.
Estimated delivery in Canada is 2–7 business days.
🇺🇸 US Shipping
We ship to the United States.
- Orders under $100 USD: Flat-rate shipping of $19.99 USD.
- Orders of $100 USD or more: FREE shipping.
All duties and customs fees are prepaid by us (Delivered Duty Paid) — the price you see at checkout is final, with no extra charges at delivery. Your order is delivered right to your door by USPS with full tracking, and typically arrives within 6–10 business days from the order date.
Returns
14-Day Returns. We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, unopened, and in their original condition. Please contact us within 14 days of receiving your order to request a return. Full details are in our Return & Refund Policy.
Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or incomplete, please contact us with your order number and photos of the issue so we can assist you.
Save More
Spend $50 CAD or more and save 10% automatically at checkout — no code needed.
Delivery times are estimates and may be affected by carrier or customs delays. Questions? Contact us at info@loofaluxe.com.